Discover Wendy's recipe for success: 10 must-have values for employees. From integrity to customer service, join the crew today
A Recipe for Success: 10 Core Values Every Wendy's Crew Member Should Have

A Recipe for Success: 10 Core Values Every Wendy's Crew Member Should Have

August 17, 2023

Do you know why our burgers are square?

We don’t cut corners.

ba dum tiss

In 1969 Dave Thomas built the Wendy’s name with a commitment to his customers to make fresh quality food and provide excellent service. Since then, not cutting corners on burgers or our values has been a long standing tradition.

Sometimes you want more than just a job. You want a place where you know there is a priority and expectation of having a healthy work environment, and an emphasis on true teamwork.

But what exactly does it look like to be a part of a team like that?

Here are the top 10 reasons our managers and crew members alike thrive in their local Wendy’s:

  1. We show up. Our team members don’t just show up in the physical sense. The expectation of a Wendy’s employee is someone who strives to do their best with coworkers and customers. We’re eager and ready to go the extra mile when it comes to dependability and a job well done.

  2. We treat people with respect. Wendy’s makes it a point to treat our customers and each other with respect, no matter what. It's not always easy, but we believe in being the bigger person (we might say the Biggie person), and that's how we roll!

  3. We ask our fellow crew members how we can help them. As a Wendy’s crew member, we're all in this together, and that means going beyond just clocking in and out. We are ready to lend a hand to our coworkers, ask how we can help, and support one another. When we have each other's backs, we can beat the tiredness and give our customers the best service possible.

  4. We have integrity. It’s at the heart of everything we do. We take pride in serving fresh, quality food to our customers and being honest in our interactions. Whether it's handling orders, dealing with challenges, or working as a team, integrity guides us to do the right thing, every time.

  5. We own our mistakes—and learn from them. We realize our crew members are human and mess up, so we strive to own our mistakes. And we don’t like to waste those moments. Those learning moments grow us and help us create better experiences for our customers.

  6. We keep things clean. A clean restaurant says something to customers. It says we care about our Wendy’s location and take pride in our work. It’s not much of a jump for a customer to conclude we care about them and the quality of food we serve. That’s the kind of attention that brings in repeat customers.

  7. We embrace growth. In some workplaces, things can get a bit stale and people just stick to their old ways without growing. But at Wendy's, we're all about embracing knowledge and growth. As we roll out new products and exciting initiatives, we'll stay true to our franchise's roots while branching out into amazing new directions.

  8. We make it right. When we botch a customer’s order—notice we said “when” and not “if”—we simply apologize in a straightforward, sincere manner, and give them the food they ordered. Letting them know we appreciate their business after hearing them out and making it right is a fail-safe way to gain their respect and see them come back in for that next delicious frosty treat.

  9. We encourage one another. Imagine smelling those delicious french fries from the kitchen and it wafts out through the entire Wendy's dining room…the same thing happens with positivity. When our crew members regularly support and encourage each other, that positivity can spread to each customer we serve.
    (Gosh, now I really want some fries. But we have one more point…)

  10. We give customers reasons to rave about Wendy’s. It's not just about the food—it's about the whole experience. We make sure our crew members and managers put customer service first. They may anticipate having the run of the mill fast food chain meal like they’ve experienced at some of those other Royal McPlaces. Our goal is to wow guests with delicious fresh food and exceptional service. Wendy’s sets the standard of quick service restaurants to not only frequent as a customer, but also as a fantastic place to work.

If you’ve got what it takes to be on a team like this, we’d love to have you. Apply to join the Wendy’s crew today and see for yourself what it’s like to work at a place that doesn’t cut corners.

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Wenco Wendy's Franchises
400 Claremont Ave
Ashland, Ohio 44805

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